[kunwon1]

A good real-world example of the consequences of this normalization is British Airways flight 5390 [1]

  This problem extended far beyond this one individual, who was merely a symptom. The entire Birmingham maintenance facility, and perhaps British Airways more broadly, had a singular focus on “getting the job done.” If doing the work by the book took longer and jeopardized schedules, then doing the work by the book was discouraged. The shift manager who used the wrong bolts stated in an interview that if he sought out the instructions or used the official parts catalogue on every task, then he would never “get the job done,” as though this was a totally normal and reasonable attitude with which to approach aircraft maintenance. This attitude was in fact normalized on a high level by supervisors who rewarded the employees who most consistently kept planes on schedule. That a serious incident would result from such a culture was inevitable. The shift manager believed it to be reasonable to just “put on whatever bolts came off” and make a quick judgment call about what kind of bolts they were — not because he was personally deficient, but because he had been trained into a culture that didn’t consider this a flagrant safety violation.

[1] https://admiralcloudberg.medium.com/the-near-crash-of-britis...