Ah another one of these posts where OP is deliberately vague about what their business does and why it may violate a payment processor's terms of service. I wonder what they do and how cryptocurrency is involved.
(I work at Stripe and don’t want to publicly provide specifics for privacy reasons, but, yes, we’ve been in touch with OP already about their business model. If we assess customers are requesting refunds and filing disputes, funds are reserved so that all customers can receive refunds in a timely manner.)
Edwin, neither you, nor any individual from your team we’ve asked to speak to directly has responded.
Having general support briefly respond and then stop responding, is absolutely criminal considering the amount being withheld and the livelihood of my employees and contractors who depend on me to pay them being left to suffer.
I’ve send multiple emails to yourself and other individuals requesting to speak to someone on the phone, yet no one has responded.
Can you please respond to the email I sent you directly, as this is extremely urgent.