[SQueeeeeL]

I'm not sure why the level of analysis is appropriate for the context here. We have an extremely specific objectives with metrics (call wait times and calls correctly resolved). There's nothing fundamentally scarce about the labor involved in responding to 112 calls, it seems like a job pretty poorly suited to automation, we as a group decide how to allocate our resources, and if we want to cut tax rates at the expense of ambulances getting to people with heart attacks, that's the right of the Portuguese population; but let's not pretend that this is any kind of revolution in business theory