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by linuxdude314
1099 days ago
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Have you tried getting support from RedHat as an actual enterprise customer rather than an SMB? Obviously if you pay for the lowest level of support, that's what you are going to get. Serious businesses pay for dedicated account resources. This typically includes a Technical Account Manager (TAM) and a dedicated support resource that works along side Professional Services to take care of your install. When done _properly_ you will have nearly instant support from an excellent engineer. |
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