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by kevincox 1100 days ago
Have you tried searching for anything? They include any vaguely related product and support no negative search terms. Want a glass container, they are going to include dozens of products that don't contain any glass. Want a screw top bottle? They include product listings that don't contain the work screw or any synonyms. It is basically impossible to find specific objects. If you want a pack of clothes pins you are probably fine, but if you want a particular item with specific features it is useless.

I'm also pretty sure there is no way not to get no results. They don't want to say "sorry we don't have that". Instead they give you infinite inaccurate results that you need to go through to confirm that.

3 comments

Sadly, this has always been how Amazon's search has behaved. It has never been any good at all, unless you already knew a specific model number, in which case that might cause the first entry to be the actual thing you are looking for. But the results page is always filled out, even if searching returned zero hits -- they just stuff something in front of you, because doing that to enough people will result in some percentage of them buying something from those bogus results.
> because doing that to enough people will result in some percentage of them buying something

Yeah, it might have improved things at first. But now I avoid Amazon because I don't want to have to wade though pages of results to find what I am looking for. So they probably shipped this with a temporary blip in sales but didn't consider the long-term effect.

I have had some successes using Bing Chat to find right product from the Amazon catalog. It is a lot better than Amazon's own search. E.g., Which transparent storage boxes sold by Amazon.in are more than 5 inches in height. Bing Chat tells. :-)
> Have you tried searching for anything?

Try search on most online shopping sites and despair. Amazon is hardly the worst one.