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Oh, looks like Amazon's mods haven't set the r/amazonprime subreddit back to public (https://www.reddit.com/r/SubredditMonitor/comments/14cpe0j/r...).

Nevertheless, let me find a few examples.

16-Feb-2023: "Amazon making me file a police report after they delivered my neighbors package to my home."[1]

17-Feb-2023: "Delivery Issues"[2]

14-Feb-2023: "My item was marked as “delivered” but isn’t actually here, contacted Amazon and they’re asking for a police report"[3]

25-Jan-2023: "Amazon wants me to file a Police Report."[4]

24-Jan-2023: "Amazon is refusing to refund me for a missing item even after a police report. Has anyone else dealt with this and found a work around?"[5]

[1]https://www.reddit.com/r/amazonprime/comments/1147wmo/amazon...

Title says it all. This is straight up BS.

*Mon* - Delivery Day: Package Delivered, not my package it’s my neighbors package so we walk it across the street. I chat with Amazon and let them know they delivered my neighbors package but listed it as mine. I am told search around my house and check my mailbox… you must wait till the following day after 6pm before you can contact us again.

*Tues* - Contact them and this is where things should have been easy and I should have just asked for a refund. They ask do you want a refund or new item and I say I just want the item I ordered please. I am told in the next couple days wait for an email with the replacement order..

*Today/Thur* - I chat with them and say I still haven’t received an email and I am immediately greeted with [this](https://i.imgur.com/3m0W4hV.jpg). WTH I have never had an issue before what the hell is going on. I tried to give them my neighbors tracking ID on his package to say that’s the package they delivered as “mine”.

Now I have filed a police report, got my credit card company involved and am waiting for answers. I cannot believe this, they are making it seem as if I CAUSED THIS TO HAPPEN.

Needless to say I’m not happy. Just venting I’ve never been in this position before and this really ruins my experience going forward.

[2]https://www.reddit.com/r/amazonprime/comments/114korw/delive...

[3]https://www.reddit.com/r/amazonprime/comments/112ovsg/my_ite...

I came home from work on the 11th having seen my parcel as being marked as being “behind the wheelie bin”. No photo attached though. As I went round the back to get it, I noticed that there wasn’t any obvious parcel, I looked around there and back round the front of my house only to find there was no package. I spoke to my neighbours and my housemates to see if they’d seen anyone delivering from Amazon during the day, to which both parties said they hadn’t even seen a van.

I attempted to report this to amazon that day, and was told to wait until Tuesday 14th. I waited and came back to report it then, only to be told that there’s nothing to be done and that I must file a police report if I wish to get my money back.

So I call the non-emergency line (101) and explain to them what’s happened. I’m told in no uncertain terms that a non-received parcel is NOT a police matter and for the amount of the items (1 item) missing (~£50), it’s too small for them to file a report anyway. I explained to Amazon that I don’t even know if it’s stolen so how can I report it as such and am told that until the item is physically in my possession, it remains the property of Amazon and if they believe it’s been stolen then you need to file the report. The police told me it’s more of a civil matter and my best chance would be letting my bank sort this as a dispute.

Until I receive the parcel, it can't be stolen from me, and seeing as I don’t have it, how can it have been stolen from me. Amazon have a sales contract to deliver the items I ordered to me. How is this not their issue to solve?

Any suggestions?

[4]https://www.reddit.com/r/amazonprime/comments/10kttvx/amazon...

So i had ordered a couple of things off of amazon but when i received it i had only gotten one of my packages. I contacted customer support to ask for a refund or something and they told me i need to file a police report first because i guess i had already asked for a refund for a package that never showed up a while back. Never had this happen before, so do i just go and file a report and they'll refund me? Has anybody been through this before?

[5]https://www.reddit.com/r/amazonprime/comments/10kcjan/amazon...

I bought an IPhone 11 and case from Amazon (sold and shipped by them). Once the package arrived it only had the case/screen protector and no Phone. Support told me to wait a few days then they would help with a refund…but instead they told me the weight on the package was correct so they can’t do anything until I filed a police report.

So I go ahead file a police report, send Amazon the report and number of my local police and they’re still refusing to refund me. Claiming there isn’t enough proof of investigation. I just don’t know what to do and I’d rather not charge back because ik amazon has a habit of closing down accounts after that.