[hombre_fatal]

I just cancelled. The first click to cancel your membership takes you to a page that says “you still have N days of your membership!” which is where you’d be able to close the page knowing your service was canceled if the service was honest.

But nah you have to scroll to the bottom and click “Continue canceling” where you’re taken the page you describe.

I don’t know how anyone can say this isn’t deceptive. If I click cancel membership, I shouldn’t be taken to a no-op interstitial page that makes me scroll to find a “continue canceling” button. That only exists to look like a “Canceled successfully” page.

[burkaman]

If you just cancelled, you saw improvements they made as a result of FTC pressure. Before April 2023 the process was much more difficult.