If Price's law is at play, then there will still be more competent people doing the work in Red Hat's support team than Rocky's.
How likely is it that there's someone on Rocky's staff of 80 who...
a. is an expert in the code, and has worked on it on customers behalf before
b. is able to effectively support a customer in addition to fixing a bug
c. is awake at the time you need them
d. isn't totally underwater with other issues
How likely is it that there's someone in Red Hat's staff of 20,000 (or whatever) who fit the same criteria?
You'll need experts in kernel, services, storage, networking, filesystems, virtualization / containers. Enterprise support shouldn't be done by generalists, it should be done by someone who has depth in the particular problem space.
How likely is it that there's someone on Rocky's staff of 80 who...
a. is an expert in the code, and has worked on it on customers behalf before
b. is able to effectively support a customer in addition to fixing a bug
c. is awake at the time you need them
d. isn't totally underwater with other issues
How likely is it that there's someone in Red Hat's staff of 20,000 (or whatever) who fit the same criteria?
You'll need experts in kernel, services, storage, networking, filesystems, virtualization / containers. Enterprise support shouldn't be done by generalists, it should be done by someone who has depth in the particular problem space.