[aaomidi]

The mythical man month.

More people can very easily lead to nothing getting done.

[op00to]

This doesn't really apply to support. With support, there is generally 1 engineer assigned to one customer for the life of the case. If a patch is needed, a software maintenance engineer may be added. You can't throw extra people at a support case and expect it to complete faster. You can, however, throw more people at a support TEAM and handle more cases.

[aaomidi]

So Rocky needs to assign a single engineer to NASA support then. How does 19,000 people help with that?

[linuxdude314]

That's typically what RedHat does...

If you're a big account you get your own Technical Account Manager (TAM) and a dedicated support engineer.

This is like bread and butter for anyone with any experience in enterprise.

How is HN so green in this regard?

[aaomidi]

No I'm saying if you're assigning *a person to a contract* Rocky can easily do that too.

[edgyquant]

Because surely they have other customers than these three workstations.

[leocrat]

It's not 3 workstations, it's 3x per person support.

[edgyquant]

Point still stands, when you have an 80 man team you can’t have many customers who require your undivided attention.