[lylejantzi3rd]

The catch-22 here is that it doesn't become good PR for them until the customer posts a complaint on social media. If Stripe solved it privately and then released a press release, people would accuse them of either lying or being manipulative, and there goes their good PR.

[freedomben]

Yes kind of, although if they fix it they could become the de-facto home for startups. That kind of market ubiquity is hugely valuable. Every time something like OP happens it pushes people (like me) away from using Stripe. I don't want to spend time integrating with a service that might pull the plug from me, and I don't have time to research all the various little ways that my business might be "too risky" to extreme regulation. I get that some stuff is too risky, but a service that lets me talk to a human before wiping me out would be real nice.