[martinald]

Yeah, I had a problem with a friends Pixel, sim tray snapped off which is clearly a design fault given how soft the plastic is, with a sim stuck inside the phone.

Absolutely hopeless support - only option was to send it back to them which requires a 7-10 day fix time. No option for a hold being placed on the card, replacement device sent and then the hold released when they received the new phone.

They've clearly realized this is unacceptable given newer phones now have options for in person servicing.