[tentacleuno]

> Users fundamentally do not care and want something that works.

Arguably, it works less than more traditional forums though (a la Reddit). The fact that web search isn't supported means that users will keep asking the same questions. Searching for topics is harder too (as it's a long line of intertwined topics).

I moderate a room and see this a lot, so...

[Klonoar]

I also moderate and run support in a Discord. We see that it's harder/less efficient/etc; you and I also both know full well that users don't think about this at all.

Like, tell me the last time a user who came in for support actually used the search bar. I'll wait, lol...

[tentacleuno]

Oh 100% this. To play Devil's Advocate though, I run a Matrix room too and the search functionality on that is a lot worse than Discord (it takes around a minute to actually find something), so most users end up asking again because it's easier (...for them, of course).

[tester457]

I don't like discord but new users can be directed to the Forum Channels and search those. That new feature has helped me.