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by yed 1094 days ago
For what it’s worth, this is driven by federal regulations and carrier requirements, not by Twilio itself.
1 comments

Yes, but the Twilio implementation of this has been very frustrating. The process is (needlessly?) complex and has changed several times since it's inception. The last time I had to adjust our 10DLC configuration I was forced to use the Twilio API instead of the web console.

An API is great if you have to do something hundreds of times or automate a process, but I had >10 sub-accounts to update and doing it through the API made it much more difficult. I feel like Twilio really dropped the ball here and could have done much more to make the 10DLC process more manageable.