[ITB]

You have the CEO of a public company come out to play and address a public post, which is pretty cool! Your attacking style of questioning just makes people like Jeff less likely to engage with the community. You could frame the same question in a more constructive style.

[bornfreddy]

(for the record, I didn't downvote you)

Curious, what in GP's question rubbed you the wrong way? To me it seemed like a legitimate question. I'd actually like to know the answer myself because in the end it always comes down to incentives. But maybe I missed some nuance? (not a native english speaker, obviously)

Anyway, hoping for the answer to the question, and that it is taken in a positive way.

[ocdtrekkie]

I actually don't have a strong issue with Twilio, and I think it's a good question that concerns me about other larger companies which also have problems with bad actors on their platform. It is potentially something that CEO could use as a huge differentiator if they want to as well. It definitely wasn't meant to be attacking in style, and I also wasn't aware this was the CEO. =)

That being said, I'm not a scary individual, I assume I am softballing compared to what a CEO faces day to day.

[AJayWalker]

I didn’t take ocdtrekkie’s question as attacking. How would you have phrased it to be more constructive?

[itsoktocry]

>come out to play

Jeff is the CEO of a public company, and hence works for shareholders.

It's in Jeff's interest to engage with the community, and we are glad he's here. We certainly don't need to tiptoe around delicate sensibilities though...