| I was as shocked as you, and was absolutely infuriated over the bank telling me that they couldn't manually override whatever was going on. I can assure you it was a real thing that happened, and I did cancel my credit card and get a new number, if I remember I tried that at least twice. I found the email from NPM when they fixed it, though in the email they still claim that my card details were stolen and it should be closed, ignoring that I had done that multiple times already. The email is below. Apparently there were 28 charges, so it must have been around 2 years that this was ongoing, I was dealing with some major issues at that time so I had to put it on the backburner for that time. As far as digital wallets and virtual cards, I have none of those things. I may be a programmer, but I haven't gone techy with my finances, I just have a checking account and a credit card, and this charge kept appearing on my credit card across at least two card cancellations. Having said that, I have no idea what would happen if a fraudulent digital wallet or virtual card was set up that I was unaware of. The issue did start in 2015 though, so I'm not sure if those even existed back then. Email from <Redacted>@npmjs.com:
"We've completed the investigation into the charges we believe linked to your card ending in [Redacted]. We've refunded each individual charge for a total of $196 (28 refunds at $7/each). You should see those credited back to your account within a few business days. We've canceled the subscription the charges were linked to, and removed the billing details. That said, we'd still encourage you to notify your bank that the card information was stolen and that the card should be closed. Thanks for your patience while we worked through this on our end. I understand it wasn't ideal and even frustrating at times. I'm sorry for that. Please let us know if there is anything else we can do for you. We’ll be here to help." |