[BigCanOfTuna]

I worked with a guy that complained to me one day about taking his car to a full-service hand car wash. They did a crappy job. I asked if complained and he said it was no use, he just wasn't going to go there again...this pisses me off to no END! Fine, don't go back, but you know who gets screwed over? The next guy in line!! Go back for him, if not yourself.

It's the same reason we prosecute criminals. The dollar costs of prosecuting a petty thief is several orders of magnitude more than the stolen chocolate bar. But it has to be done.

The idea tha AT&T will learn because people are "voting with their dollar" is a joke.