[JaggedJax]

We develop software for warehouses and I am continually flabbergasted at how our stuff is used. That being said, we work very closely with a few of our customers to get direct feedback and know what is and isn't working for people.

If you're writing software and not getting feedback from someone using it in a real environment, you're more than likely not making it very user friendly.

[Natsu]

Having seen things like this first hand, I can confirm your observations. Things are weird enough on their own.

Throw in inflexible enterprise software (why do we have to specify delivery time down to the second!?) and it gets even more fun....