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by CommanderData
1111 days ago
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Azure's support has also been fantastic. Depending on priority of ticket, with an enterprise account things get picked up sometimes minutes after raising them. Their AKS offering was a crap show during the first year of general release and I opened countless tickets and they were snappy at the response times which is interesting seeing at the scale they operate. Judging by all the comments GCP seems like one to avoid? Which is a shame because I had a desire to train multi cloud. If they treat their support like the rest of their products then I'll advocate a different IaaS where I'm able to. |
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I read in a much older thread that GCP’s TAM and enterprise support is pretty good:
> Hey, thanks for all that you’ve done. My experience with GCP has been an incredibly positive one. GCP documentation has always seemed fantastic. Our TAMs were very responsive.
> GCP support has by far been the best support experience. I have to say that the initial days it seemed to suck. The UI was some 90s google group clone which wasn’t even accessible through the GCP console, it was its own separate site which I always found amusing. But over time, the UI and quality of support became more streamlined and predictable, and I consider it one of the best SaaS support experiences today.
> One particular incident I’ll never forget is a support person arguing with me why network tags based firewalls are better overall for security than service accounts based firewalls. I expected to have a very cut and dry exchange but the support engineer actually did convince me that tags are superior to using service accounts. I did not ever expect to have had such a discussion over enterprise support tickets.
https://news.ycombinator.com/item?id=26898556