[esafak]

If ten minutes of my time is worth hours of yours and you are coming to me, I must know what I'm doing and you ought to respect my concentration. You will still get your help, but respectful of my schedule. Tell me how urgently you need an answer, and I will triage it. If there is an incident, that is different.

I do believe that there is room for better tools in this area, and I'm working on it. Tools that help users solve their problems collaboratively without imposing undue burden on their coworkers.