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by colinrand 1114 days ago
I put a lot of blame on the new POS 'self checkout' style that Square and Toast popularized. These let you configure the system to default add the tipping prompt, and it detaches the service provider from the self consciousness of asking for a tip at inappropriate times. Previously, there were only a few times when a consumer would be prompted for a tip in an official capacity - i.e. from a server at a restaurant - now, it can be institutionalized with the push of an admin button in some backend web console that any finance person can push and configure.
1 comments

I also hate how it's pretty evident when you're not picking any of the default options and are going for a custom amount. It's always obvious and it makes me feel guilty.