[temporal828]

> payment processing

This is outsourced.

> customer support

"Can't find the solution you're looking for? Here's how to get help from our experts. Note: We currently don't offer support by phone."

And half of what they do have is outsourced to "community members".

> regulatory environment of music licensing

This, this is what they do. So that's something. Is it 9600 people something? Apparently not since they already shaved off 6% of the work force earlier this year. It would seem their own CEO appears to agree with the take they are overweight.

Selling hardware around the world has tremendous regulatory burden as well. If you can't imagine the complexities of designing, sourcing and selling hardware products around the world maybe think harder?

Let the chips fall where they may. It isn't like it's the first or even biggest layoff for Spotify this year.