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by throwway120385
1110 days ago
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Why did it take a Hacker News thread for you to actually do something useful about this? If this is the first time you're hearing about that it's a pretty severe failure of multiple layers of your customer service procedures. I certainly wouldn't recommend you guys versus other processors I've used at work who would actually do something about this when calling or emailing through the usual channels. This is a very "Google" way of handling things to have to Tweet or post on HN to get any kind of real support and it's very concerning. |
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