[bussyfumes]

It's a shame that ratings provide so much leverage over employees.

A business I worked for sold their software items on a platform that used to do rating removal when the review didn't provide any context but eventually either bad rep for doing that caught up to them or the scale grew so much that they could no longer afford going through each case and they changed their policies. People would give bad ratings for the worst reasons:

1. They need a refund but the reason is along the lines of "I thought I was buying a different item". They can't ask their bank to do that because then they'll be banned on the platform. If the business provides a refund, then it takes a loss by refunding the part of the price that goes to the platform.

2. They haven't been able to figure out some very basic functionality and they can't even tell you what exactly went wrong. When you try to help them, they either never respond or you help them figure it out and then they don't change their rating.

3. They demand you customize the item to have functionality that it does not have or show it its marketing, you turn them down and suddenly your item is the worst on the market.

Of course there were constructive bad ratings and I'm not saying that the business was selling the cure for cancer, just providing my perspective. It's a tough world out there :)