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by hakfoo
1117 days ago
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It's weird how we see the business people making this same sort of mistake on community after community. It's like there's a blind spot surgically implanted in them during the MBA programme. It's well known that most online communities are 1% super-contributors, 9% modest contributors, and 90% lurkers/occasional contributors. "Third party app users" are far more likely to be 1% and 9% users. They're committed to the platform enough that they're willing to seek out or even make software to improve their experience on it. The lurkers will just download the official app if it's the top match in the App Store and deal with the inconveniences. So if you take that away, you disproportionately punish your most valuable users. Note I say "valuable" not in terms of "they click a lot of ads", but rather "they bring the content that makes the other 90% of users stick around and click ads." It feels like a bar cancelling "Free Drinks Ladies' Night" because they figure that the 10 female patrons will buy 20 bottles of beer, then acting surprised when the 50 men who would come in to hit on them (and buy four beers each) don't show. |
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It is a perfectly reasonable and rational thing to do. They are not thinking in the same terms and caring about the same priorities.
We can discuss how reprehensible or short sighted that is but business is ultimately about making as much money in as short time as possible. And that is exactly what they are doing (and what they have been trained for in those MBA courses).