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by internetter 1112 days ago
Well, if the status page says they are up do the SLAs really apply? (half kidding, this seems like an oracle thing to do)
3 comments

I don't understand the point of real time status pages if they are clearly not real time and not accurate.

My error notifications were blowing up my phone, the first thing I did is check their status page and assumed issue is within my application, and I couldn't even access my backend application. Out of desperation, I had to check downdetector to confirm the issue. I have formed new respect for downdetector.

1. It only goes to red after a set of humans determine it's really high impact and should be made public. Minor or localized outages rarely qualify.

2. Previous point is ignored very often and outage is only made public when major clients or news organizations take notice and inquire.

I like AWS's approach of having your own personal incidents page. Still not exactly real time but better than an unchanging wall of green. And they include performance degradations as incidents which is nice.
As a former employee this REALLY seems like something Oracle would actually do, along with instructing employees to tell customers it wasn't actually down.

It was before Oracle cloud but I literally was told to do things like that.

They need SVP+ level approval to mark disruption/unavailability.
I love this because I honestly can't tell if its a joke. It's obviously a terrible idea.... but also seems like something Oracle would do.
AWS does the same; it stays green unless the outage is so bad an exec has to approve changing the status page.

Surprisingly azure is very open with outages of all services big and small in my experience, and notifies if any service our tenant is using is impacted.