[raydev]

> understand user pain points with the UX. why were people using third party apps?

Would actually act on this info if you found out that people using third party apps were a single digit percentage of total users and decreasing over time?

[mywittyname]

Not the OP, but yeah. If something is so bad that >1% of users go through the pain of changing it, then it's probably annoying many more users. Do those <99 % users do something else about the problem, i.e., use the app less often.

[danudey]

People are using third-party apps because they're not trying to be all things to all people, while also constantly pivoting to handle whatever it is that management thinks the business should try out next.