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by jasonboyd 1117 days ago
What the airline industry has done is amazing. Had they fixed the seats in place so they could not move at all people would be directing their ire at the airlines for the cramped conditions. Instead, they let you recline your seat one inch and, incredibly, passengers are angry at each other rather than the airlines. It is stunning, the industry created an issue and then found a way to make passengers blame each other rather than the airline.

I don't know if there is a name for this tactic but there should be if there is not.

1 comments

What the article doesn't mention, maybe because it's not a global thing yet, is that non-reclining seats have been introduced in the last year. On flights within Europe I haven't had a reclining seat in ages, no matter whether flying on an LCC or flag carrier. I don't think there was any uproar about that change.
I've recently flown LHR->CDG and back on one of those lovely Brazilian Embraer jets that are flying all over Europe. Seats definitely reclined.