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by jasonboyd
1117 days ago
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What the airline industry has done is amazing. Had they fixed the seats in place so they could not move at all people would be directing their ire at the airlines for the cramped conditions. Instead, they let you recline your seat one inch and, incredibly, passengers are angry at each other rather than the airlines. It is stunning, the industry created an issue and then found a way to make passengers blame each other rather than the airline. I don't know if there is a name for this tactic but there should be if there is not. |
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