[murderberry]

A power company is unlikely to do this, in part because they are not an industry that fetishizes growth at any cost with the value of individual users approaching zero. And in part because in many markets, they're regulated and need to provide service.

But our industry already operates this way. Google will cut you off for triggering automated rules, and good luck getting human help. AI will not make it worse; but it will be used by such businesses to give their CS the appearance of being better. It will feel like you're talking to a real person again.

[bell-cot]

> Google will cut you off...AI...will be used by such businesses to give their CS the appearance of being better

True in a fair number of cases...but, based on their actions to date, I doubt that Google cares enough about appearances to bother.