[hudsonjr]

I never used GTD, but for ~15 years have used a mail plug-in for task management, deferrals, etc.

I have two main issues in recent years. There are now more requests that are 1 task in the requestors mind but are actually 5 to 10 tasks of various complexity. Then of those 5 to 10, only a portion are mine. It ends up being work to get the requestors into whatever ticket system they are supposed to use, and then keep myself separated from the stuff I have nothing to do with. A lot of people are just wired to want to have one person to deal with all their stuff.

The other is Direct Messaging. At one point slack seemed like a godsend as we could route all the Dist List spam and membership management into channels. DMs happened but were infrequent and generally from a handful of people on your team. This lasted for a few years until the corporate masses moved over to it. At that point it was "anyone could bother anyone else at any time" for something "urgent".