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by patrickserrano 1116 days ago
> Ninety-eight percent of drivers who try Lyft’s maps stick with them — rather than switching to Google, Apple, Waze, or any other app.

I find this surprising because my personal experience is the exact opposite. At least in NYC, drivers use the Lyft (or Uber) app for managing riders but use a dedicated mapping application for navigating to the destination once you're picked up.

6 comments

Agreed. A lot of drivers in NYC (where I'm also based) seem to have multiple devices in the car. Maybe there's some flawed data gathering if a driver still is using the native Lyft app but running navigation on a separate device?
Maybe it’s to run uber and Lyft? I vaguely remember someone telling me this like 5 years ago
If what you say is true, the Lyft app may still be using the Lyft map. That would lead Lyft to conclude that drivers were using their map.

Another open application or another device would not show up in the Lyft analytics.

I'm sure they take into account whether the driver is following their app's suggested route. If the driver disregards the suggestions that would suggest the driver isn't using their maps.
If this is how they're attempting to measure it, then the only thing they've actually verified is that their maps are 98% as good as the competition.
That statistics really makes me wonder if this is a NYC only thing or if Lyft is that disconnected it's own user base.
And it may be on another device or the car itself so the Lyft app still stays open.
In LA they seem to almost all use the Lyft navigation.
They may have just never tried Lyft maps before.