[jrm4]

Seems like a brilliant way to choose your customers, actually. A great way to avoid Pareto rule type problems that suck away too much time. I could easily imagine that e.g. 200 "smart customers who need very little help" could be more profitable than 1000 who do, after a time v. money calculation.

[balaselvam]

Makes me think who's the customer here. Is this the engg team that's going to host it or the finance team who's the primary user of the product.

If the final user is finance, should the support be targeted towards them?