[callmeal]

Real time chat in general and discord in particular. Discord cannot be self-hosted, so any support message history will be completely reliant on the goodwill of discord. Another problem with using a chat channel for support (slack has the same problem) is searching for things you know are there but are impossible to find again.

[icemelt8]

so you want them to roll-out a discord like platform themselves?

[rco8786]

And an ISP to host it on. As we know, if you don't self-host your ISP then you're beholden to the goodwill of a large corporation who could shut you down at any time.

[icemelt8]

what about the deep sea cables that run the internet, those can still be blocked by governments right?

[callmeal]

No, I want knowledge-base style documentation and faqs. Something slightly better than this single question:

https://docs.bigcapital.ly/docs/faq

[guax]

I see these as complimentary, knowledge base for search and self support. Email for well documented transactions or low priority questions. Slack/Discord to avoid making phone calls when looking for real people responses quickly. Phone for emergencies.