[RulerOf]

Chargebacks exist because the element of agency in payment is broken in the electronic money systems we've created. When using a card, you don't give merchants your money, you provide them with enough information to take your money away from you.

The UX of those two things is similar enough that nobody really cares, until it bites them in the ass, that is.

[crazygringo]

No, chargebacks exist even when you have all of your agency and you paid willingly.

If you order something that then arrives broken and the company refuses a return, you can do a chargeback.

If you had mailed cash or a check you'd have no recourse except the courts.