[sillymath3]

> I am working with people that don't understand even the basics (such as a survey with 49 responses means that the margin of error is over 10%

I don't understand this, if the population if just 49 people then the margin of error is zero. So intuitively the bigger the population the bigger the bound for the margin of error.

[shrubble]

Sorry for not being clear, the population is about 900-1200 (customers who have opened tickets in the calendar month) and the survey count (responses) is (can be) 49.