[ivr-eric]

Same here. 3 businesses, only 1 problem in 10 years.

The only thing I have to add: if you need to make telephone calls, the call quality using a SIP phone is much better than using a softphone.

[lillecarl]

This isn't necessarily true, a computer can speak SIP too, with a good headset it's just as good.

[zerox7felf]

Yeah, I would second this. In SIP a UA is a UA. So long as your softphone is good and your microphone is as well, there shouldn't be any difference. Although I would suspect the general experience may be that people with softphones more often will have terrible microphones for their PC...

[stavros]

I disagree. Yes, in theory, an agent is an agent, but in practice I have never in my life at any point seen computer hardware that comes anywhere close to the usability of a Polycom device.