[KomoD]

It's final and they wont tell you, move on.

[massover]

It’s not so simple just to move on. A domain is registered via Shopify. We are unable to access the account to unlock it. The domain is associated with a non trivial amount of design and branding work.

[KomoD]

Have you contacted support at all and asked if you can transfer it out?

[massover]

Yes. It seems like we are in limbo not getting responses. My first solution wasn’t to beg on hn!