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by dazzeloid
1116 days ago
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I guess my concern is being a system of adjusted record on top of a system of record. Wouldn't it be a cluster if changes are being made to docs in CommandBar but not [Zendesk]? That said maybe there's room to store bot-specific stuff in CB. For example, tagging passages with "exclude this from training data" if they're causing bad answers for some reason. |
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From a pure engineering perspective, it is obviously the wrong solution, and your initial suggestion is the right one.
Yet....
I strongly predict that the forces of market demand and human behavior will push your product inexorably in this direction.