[ignoramous]

> ...it was never a 10X better experience.

True that new products need to be substantially better than the market leader to thrive (I particularly like this write up on the topic: Delta 4 theory of successful startups https://archive.is/WK96N ).

And Neeva might have been targeting a different, narrow niche (https://archive.is/ScazW) for which the product was 10x better?

> e.g. ChatGPT isn't complaining about acquiring users.

ChatGPT wasn't built to kill web search, but rather a super-capable, web-based conversation bot? Funny how that had Google on code red. Reminds me of, Amazon, eBay, and Alibaba: The right and the wrong way to compete with a locked market: https://archive.is/rY3NR