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by javchz 1121 days ago
Yep, Asus main issue was the miscommunication text of "update the bios to not hurt your chip, but btw if you do this you lose your warranty" was the icing on the cake for bad PR. But apparently it's more of a 7000 3D series chips issue.
4 comments

According to Gamers Nexus their main issue was shitty BIOS which was a different problem than the X3D issues. Their horrible response was just another fail on their part.
As noted by Gamer's Nexus, VSOC was wildly high on the ASUS motherboard. So, I stand by my statement.

https://youtu.be/kiTngvvD5dI?t=1564

I hope Asus straightens out their customer focus. I really like that they're offering ECC on consumer boards.
I thought that was an AMD thing. That all consumer cpus supported ECC.
This sounds like it varies based on motherboard and possibly CPU/APU: https://old.reddit.com/r/Amd/comments/lh3m42/demystifying_ry...
I feel like this was a bit too aggressive backlash for this. I think they should be allowed to release a beta BIOS without warranty support. I get that it is very enticing if the old BIOS may fry your system but technically it seems better in every way.

- Gets it out early for third-party verification such as these YouTube channels that are doing testing.

- Keeps it transparent that they are still working on the issue.

- Allows them to experiment with more exotic BIOS (in the general case).

Maybe what is missing is some sort of message like "This is an early preview, we are still doing internal verification before we can provide a stable release with a fully warranty"?

Also IIRC the phrasing was "installing this will void your warranty" which is not true. It would have been better if they were clear that "damage done to your hardware by non-stable BIOS are not covered by warranty".