[signal11]

There are misconceptions about UPI all right, but a lot of it is from UPI proponents who have no idea what dispute resolution means.

Order a bed and pay via UPI, say. Get a chair instead. These type of commercial disputes are difficult for a payments service to adjudicate.

When you use the term “falsehoods”, keep in mind that a lot of these criticisms come from people who’ve worked in payments for decades, and know a fair bit about customer protection.

If we’re going to talk about falsehoods, we should also talk about the falsehoods UPI proponents share about card payments.

And to be clear, my focus is customer protection. I don’t give a flying fish about the mechanism.