[rrreese]

I find expedia.com to be equally terrible in this regard. In fact I have found that most travel oriented websites suffer from extremely poor UX, be they hotels, airlines, bus or train services.

I can understand the smaller hotels or bus companies, but there is no excuse for the larger players. The article is a bit presumptive in the cost, but it has to be affecting their bottom line.

[henrikschroder]

I've been using hotels.com for many years now and they've actually gotten better and better during that time. Not as good as you might like, but still. :)