[Xelbair]

It's godawful even in EU, and that didn't change even one bit over the years.

Long wait times, unhelpful people - even sales people! I wanted to change my order from mid-range model to high range model in their official store, and i got stonewalled and delayed by their sales.

Last time, i sent my phone for repair, a 4 year old one. Quoted price for out of warranty repair was higher than the price of their newest gaming flagship phone.

Previously i sent my tablet for repairs - a broken screen - it came back with used touchscreen that was faulty, had no safety sticker on it(so i assume they just slapped an used one from other repair), and I had to send it back again.

[geraldwhen]

They do the same things in the US. I’ve received many broken graphics cards as RMAs from asus. They are the worst card company.

From worst to best:

Asus Nvidia MSI Zotac Gigabyte

In all my mining, I never had a gigabyte card fail. Nvidia made me do chat support for an hour where they demanded I test the card in a separate desktop PC with fully different parts, and I had to send them the specs on the second machine in full.

[gambiting]

As a personal counterpoint - my founders 3070Ti broke and Nvidia was super good at replacing it, they sent FedEx to my house to collect it, and I got a replacement within a week - and that was at the point where you couldn't buy these cards anywhere so I was pretty impressed.

[yurishimo]

Because you paid 4x what the card is worth! I'm sure if every brand had those insane margins they would be happy to give out replacements like candy and help their public image.

[gambiting]

I mean....I paid the rrp at the time, which was £529. Maybe the card was overpriced for what it was, although I find it unlikely - it was obliterating much more expensive cards from the previous generation.