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by JimtheCoder 1126 days ago
Do people still answer their (cell)phones nowadays?

If my day was interrupted by a call from a number I recognized and I got an AI generated voice, I would be pissed.

Just because you can, it doesn't mean you should...
1 comments
taf2 1125 days ago
What if you had just filled out a form in an app for help. Maybe you got a text and then a call... would you be pissed then?
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JimtheCoder 1124 days ago
If I was expecting a call, then no...I would not be pissed. If they explicitly said I would be receiving a call from an AI customer support person, then no. If I was expecting a human and got an AI, then yes. I think it is about user expectations in this situation.

But, I am not sure this is what the OP was hinting at.

Also, if you are going to use an AI to help me with an app, why not just deliver the help...through the app? Why the extra step?

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