[deadmutex]

> If you don't know that it's possible, as your family probably doesn't, you won't think anything of it

Unfortunately, they just thought the laptop is buggy, since it was not obvious that this feature existed. This person is also a lead on a consumer hardware product at the big company, and is aware of general privacy shutter features etc. In this case, the issue was just that it was not obvious that there was a privacy shutter on the laptop.