[DigitallyFidget]

The two hour rule isn't solid. I've returned a game after completing a 1 hour tutorial of the game, only to get into the main game and find out it was nothing like the tutorial lead me to believe the game was. I had to AFK during the middle of playing, so I ended up with 5 hours of gameplay. I just told them what happened, said why I wanted to refund it, and I still got it refunded. It took five hours of the game running for me to determine that I just didn't like nor enjoy it.

[ledauphin]

but they're not reliable about this either. i had a similar experience once with an RTS and i asked for a refund at the 4-5 hour mark and was told no dice.