[jrockway]

It seems like all the brokerages got sold hard on this. I have a friend who did customer support for Fidelity and they also pushed the voice ID thing very hard. I think it was to the point they wouldn't help you until you set it up.

I have had Schwab accounts for over a decade and called them a couple times, and they didn't bug me about it. Would still prefer WebAuthn to log in, however.

[ensignavenger]

Had Fidelity 401k from work I was trying to rollover to a Schwab IRA. Schwab mentioned setting up the voice password thingy, and I declined and had no further problem. Fidelity tried to push it on me before I could talk to anyone. I refused and had to dial 0 several times for it to transfer me to a person. Glad I no longer have a Fidelity account, if Schwab ever tries that BS I'll raise hell with them.