[alkonaut]

if you have a complex workflow that is supported by Jira, then you could use a simple too by switching to a simple workflow.

Keeping the complex workflow but using a dumber tool (E.g. having to track it via post-its, emails, chat, six different spreadsheets on different SharePoint servers plus sign off in two different custom in-jhouse webapps, would be worse in every aspect).

So when people say they hate Jira, they really hate the combination of Jira + the workflow under it.

I'd happily live without complex processes. But IF I have to use a complex process, I do love having one tool to handle it with, instead of eight. I did this switch FROM the 8 different spreadsheets and webapps, into the Jira/Azure DevOps/Whatever, several times. And I loved it every time because it's a less bad solution. It's not a good solution (that would be reducing complexity in the process). But for sufficiently complex organizations and tasks, some times you need a complex process and a complex tool to maintain it. And I guess in that situation no one will love the tool even though it's the least bad one.