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by Afton
1127 days ago
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I know American management isn't a monolith, but over the course of my career, I have gotten extremely good play by educating people about blameless RCAs both for myself and my chain below, and across chains. Once I make it clear that the goal is to understand how this happened, and how to make it not happen again (or at least how to think about the risk-vs-cost calculation), most people would get onboard. I've on occasion also educated up the chain on why attacking someone is an anti-pattern. If you can get the higher-ups onboard, then attacks tend to be viewed as a problem in and of themselves. Or, and this is certainly possible, I'm incredibly naive and have just been very lucky. |
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