[breckinloggins]

I agree. 90% of the experiences I've had with modern "support" makes me wish I was talking to GPT-4, instead.

The exceptions are either lucky breaks that feel about as good - and random - as finding a $20 bill on the ground and those experiences I've paid a lot of money for because I'm a relatively wealthy software engineer and have chosen to "opt in" to kinder, more competent service with cash. First class travel and premium banking services come to mind.

AI has the power to make everyone's experience with support more pleasant, which isn't to say that it won't have a cost.