[zoogeny]

You've brought up an interesting idea in my mind: the infinite patience of AI. No more burned out, jaded customer support people. No more exhaustion answering the same questions over and over. No one feeling motivated today but in a bad mood tomorrow. In some ways, AI will regularize/normalize the CS experience.

I actually believe this will be a huge net benefit.

There is a pop-psychology idea that I recall where three bosses were given to a group of individuals. One boss was always nice, one boss was always mean, the final boss was sometimes nice and sometimes mean. The interesting result was that people disliked the sometimes nice boss more than the always mean boss. The conclusion was that an always mean boss is consistent and therefore they can be planned around. It is the uncertainty of the sometimes nice, sometimes mean boss that causes stress.

[Mawr]

Stress is caused by lack of control, in this case due to the inability to predict, and therefore affect, an outcome.

A good example is driving, controlling a vehicle at speed necessitates constantly making accurate predictions. People get characterized as bad drivers largely due to behaving unpredictably.